“I've owned this TV for exactly 1 year and 1 week and it wont power on. It flashes the white light, click twice, then blinks a red light 4 times. Ideas?”
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Hello there, Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience. It is unfortunate to know that you're experiencing a power issue with your XR65A75L. Let's try to isolate and fix this problem by following the troubleshooting steps below: • Power Reset: - Unplug the TV power cord from the wall outlet (or from the back of the TV if the power cord is detachable). - Wait for two minutes. - Plug the power cord back in and try turning on the TV. • Disconnect External Devices: - Turn off the TV. - Disconnect all external devices (USB devices, hard drives, HDMI-connected devices). - Turn on the TV to see if the issue persists. If the TV works, reconnect the devices one at a time to identify if any of them are causing the issue. • Check Power Cord and Adapter: - Ensure the TV power cord and AC adapter (if applicable) are not loose or disconnected. - Press the power switch on the TV to see if it turns on. ref: https://www.sony.com/electronics/support/articles/00153674 If the steps provided do not resolve your issue, please reach out to us by following the instructions below so we can assist you more effectively. Due to our current phishing protection protocol at Best Buy, we are unable to provide a direct email address or phone number for customer support at this time. However, you can find the support information for Sony Electronics by visiting our support website. Once there, click on "Support," scroll down to "Contact Support," select "Television," and you will discover various ways to get in touch with us. We apologize if you have already shared some of this information in your review or with customer service; we simply want to ensure we have your accurate details for effective communication. Please provide the following information: - Name: - Best Buy Username: - Sony TV Model Number: - Question/Concern: - Telephone Number: We hope this information is helpful, and we appreciate your choice of Sony! Best regards, Romeo
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