“Netflix app is crashing back ro Home Screen. No problem with the internet. Any fix for this? JK”
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Hi. I ffollowed the recommendation pertaining to the Chromecast in my X80Jn but went further and disabled it (instead of clearing data/cache). It's been working for a day now without any issues. Hope this helps.
Sorry, there was a problem. Please try again later.Hey all. Go to your system apps. Go to chrome cast and disable. It will fix the problem.
Sorry, there was a problem. Please try again later.I was experiencing a similar problem, but it turned out to be the "Chromecast built-in" app crashing (which then caused Netflix to close.) Clearing the data & cache for "Chromecast built-in" fixed this issue for me. You’ll find it in system apps (go to all apps and scroll right till the bottom)
Sorry, there was a problem. Please try again later.I got the same email from 'Erin" at Sony. No help whatsoever. i just want to know if this is a problem with all Sony A90J or just mine. Should I return the TV? Their product support at Sony is awful.
Sorry, there was a problem. Please try again later.It's also happening with my new A90J-only Netflix!
Sorry, there was a problem. Please try again later.I am also having this issue. Did you end up returning the TV?
Sorry, there was a problem. Please try again later.I have a Sony IR-77A80CJ purchased last week with the same issue as described by the OP. I disabled the Chromecast built-n as outlined in the posts above and solved the issue. Sony's response to the issue is pathetic; I just paid $3500 for a top of the line TV and this is the best they can do? They could at least acknowledge the problem exists and are working on a fix. Seriously considering returning it for an LG OLED. No telling what other gremlins are lurking inside this thing... Thanks to the good folks here on the web for stepping up the challenge when the multibillion dollar company refuses to do so!
Sorry, there was a problem. Please try again later.I am having the exact same problem on sony A80J
Sorry, there was a problem. Please try again later.Same exact problem. What’s up Sony. You’re about to get a lot of returns.
Sorry, there was a problem. Please try again later.I am having the same problem with the 55 inch XJ80 OLED I purchase three weeks ago. I called Sony and they said it isn’t the television and that it’s Netflix. It’s been three weeks and I’ve tried every recommendation and still Netflix only stays on for 1 minute to maybe 5 rarely and then abruptly goes to home screen. Netflix is useless on this television which is incredibly disappointing since we watch Netflix most commonly of all the apps. I went in to Best Buy yesterday and a gentleman advised to have geek squad come to my home and diagnose the issue, if it is indeed the television being faulty he stated they would stand behind their sale/product and replace the television. He was very kind, I cannot recall his name unfortunately. I hate the hassle of doing all this but so far Best Buy has done way more than Sony just by laying out a plan rather than just wiping their hands clean like Sony has done to me. Hopefully they come through, this was not a cheap television.
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