“Netflix app is crashing back to Home Screen. When I select a movie it will play for about 10 min. and then goes back to Home Screen. After doing this 4 to 5 times it stops crashing. No problem with the internet or other apps. What's the fix for this?”
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Hi cagearhead, Thank you for purchasing and choosing our BRAVIA XR A90J. We regret to hear that the Netflix app crashes back to the home screen. This is definitely not the viewing experience we want you to have. We'd love to help you troubleshoot your problem and turn this into a better experience. If the Netflix app immediately closes or crashes upon launch, follow the steps below. 1. Delete the application data for the Netflix app. 1. On the supplied IR remote control, press the HOME button. 2. Under the Settings category, select Settings. 3. Under the TV category, select Apps. 4. Select System app. 5. Select Netflix. 6. Select Clear data. 7. Select OK. 2. Launch the Netflix app You may also refer to the link below for additional steps to follow: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a90j/articles/00230344 Should you need further assistance, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the A90J We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Erin
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