“There is a review here (the only 2-star review) that mentions "absolutely horrible motion" from a verified buyer, yet no Sony rep has answered this. I am wondering why. Does it speak truth about poor motion, signs of judder? how can this be for a $4k TV?”
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Myself as an owner I have yet to have this experience.**Please note: As with every single high-end electronic's device, I have ever owned**Software updates have always improved product performance within weeks or a couple of months. Sony is great with firmware updates and I am a true believer as I have had many Sony products over the years and they have never failed to rise to the occasion every single time. In life, there are always malcontent's and they are simply part of life. I love everything about my new Sony, now I am waiting on my Sonos Arc to complete my in-home theatre setup.
Sorry, there was a problem. Please try again later.Hi AjAwest, Thank you for reaching out! We regret to hear about the 2 Star review with this TV. Our best ever OLED TV, powered by the revolutionary Cognitive Processor XR. Upscaled, simulated, and enhanced 4K images will vary based on the source content you are watching. This TV takes 2K signals close to true 4K quality for incredibly real and immersive viewing. XR 4K Upscaling accesses and utilizes a vast amount of data, analyzing patterns in scenes and recreating subtle details. Watching sports and fast-moving movies just got a whole lot better. Our Cognitive Processor XR with XR Motion Clarity™ cross-analyzes data to ensure action stays smooth, bright, and clear. To achieve the best viewing experience, adjust the picture settings and HDMI format. You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. Adjust the picture settings by pressing the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option. Please check the help guide for your reference: https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html And to change the HDMI signal format setting, you can check the instructions from the link below: https://helpguide.sony.net/tv/iusltn1/v1/en-003/04-09_02.html In any case that you need assistance, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony Model Number: Additional Information regarding your experience with the A90J: I hope this helps! Sincerely, Jay
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