“I cannot get voices to play on Netflix movies thru my attached new Sony receiver. But this is only a Netflix issue. Directv, YouTube both play thru stereo speakers just fine. It it a Netflix setting issue? I get sound from Netflix. Just not human voices.”
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Not sure if my response helps, but my soundbar wouldn't work with optical cord. I had to connect soundbar using HDMI Arc and all was perfect. Not sure if this would apply to a Sony receiver. Good luck.
Sorry, there was a problem. Please try again later.Hi James, Thank you for reaching out and we're sorry to hear about the Netflix audio issue you're having. To isolate this issue, please make sure that the firmware version of the Netflix app is up to date. I would also suggest you contact the technical support for Netflix for additional assistance. Should you need further help, please contact us. Unfortunately, due to the current Bestbuy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on [Product Type] and from there you'll see different ways to reach us. Regards, Sam
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