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Return it and exchange for other
Sorry, there was a problem. Please try again later.Hi Bayflynn, Thank you for your purchase of the KD65X80J LED TV. This model TV uses a direct lit LED panel allowing for high brightness and outstanding detail. We do offer the X90J which has a Full Array backlight with local dimming which controls light by dimming or turning off the lights in areas of the screen where there is little or no light. We also offer the A80J and A90J OLED TV’s which control the light at a pixel level. This means the no one pixel will affect the light of the pixels next to it providing perfect blacks. In any case that you need our assistance, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony Model Number: Additional Information regarding your experience with the KD65X80J: Sincerely, Jay
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