“On apps streaming from the tv why r options for picture options greyed out ie wide , full , normal on tv screen ?”
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Hi Tnice, Thanks for your inquiry. We understand you would like to know why Wide Mode settings to adjust how the video displays on the TV screen are disabled or greyed out. This may occur on your Google TV due to the following: • If you stream an app and then press the WIDE button (if available) or select WIDE mode when you scroll down to Screen settings, the TV displays Feature not available. • This is normal operation. • Change the aspect ratio on the app's settings. • Most applications don't have an option to adjust aspect ratio. • Make sure to check for available app updates. If watching programming from a connected cable or satellite set-top box, you may need to configure the aspect ratio output in the set-top box menu. Aspect ratio (aka TV Type) settings are typically found under Settings, Options, Preferences, TV Option, or another similarly-named location in a set-top box menu. We do have good information that covers black bars appear on the top, bottom, and sides of the TV picture on our Sony Support website. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct link, email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on ”Electronics Product Support” > click on "TV & Projectors" and from there you'll see different ways to reach us. Regards, Jess
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