“I bought this tv because the picture quality seemed good for the price and it supports 120hz. I can’t seem to get my ps5 to recognize the 120hz capabilities though, any suggestions?”
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Hi NickTheSloth, Thank for reaching out to us. We apologize you've been running into difficulty setting your TV to allow 4K 120Hz signal to work for PS5. This TV is capable of running 4K 120hz from your PS5. The X85K features 4K at 120Hz signal format via HDMI inputs 3 & 4. Make sure your device is connected to the HDMI 3 or HDMI 4 input on the TV using the supplied Certified Premium HDMI cable and set the Refresh rate to 120Hz on your console. If you are using a console such as PlayStation 5 that supports 4K 100p/120p, in order for the console to recognize the 4K 100p/120p capability of the TV, you will need to set the HDMI Signal format of the TV to Enhanced format or Enhanced format (4K120, 8K). To change the HDMI signal format setting, press the (Quick Settings) button on the remote control, then select [Settings] — [Channels & Inputs] — [External inputs] — [HDMI signal format] — [HDMI 3/4]. Select the optimal format for your video game console: • If you connect a video game console that supports 4K 120 Hz video output, set to [Enhanced format (4K120, 8K)]. • If you connect a video game console that supports VRR, set to [Enhanced format (VRR)]. For more details, refer to this link: https://helpguide.sony.net/tv/jusltn1/v1/en-003/04_12.html In any case that you need our assistance, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the X85K: Regards, Jess
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