“Twice since we have owned this tv, I’ve had trouble getting it to power on. I end up unplugging the power cord, then pressing the power bottom located at the center and bottom of the screen.”
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Hi Dominic, that you, I will try this and if the issue continues, I will go to the link you sent me. Thanks, Jack
Sorry, there was a problem. Please try again later.Hi WillNotPowerOn, We are sorry to hear you've run into this intermittent power issue with your BRAVIA 5, but we appreciate you sharing the troubleshooting steps you've already tried. Since the TV successfully powers on when you use the physical button on the chassis, there is a very strong chance the issue is actually related to the remote control rather than the TV itself. To resolve this, we highly recommend trying the following steps: 1. Reset and Refresh the Remote - Remove the batteries from your remote control. - Press every button on the remote twice while the batteries are out (this helps discharge any stored power and resets the remote's circuitry). - Insert fresh, brand-new batteries into the remote. 2. Update Your TV Software Keeping your TV up to date ensures you have the latest performance fixes. Please update your software version by navigating to: Settings > System > About > System software update If you try these steps and the issue continues to happen, we want to make sure it gets fully resolved for you. Please reach out directly to our dedicated technical support team for further assistance: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv Thank you for considering Sony! Best regards, Dominick
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