“Having issues with display when viewing darker scenes. Get weird noise and poor resolution. Pretty disappointing. Any suggestions??”
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Hi Natehilt73, Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience. We'd love to help you isolate picture issue when watching videos with dark scenes. To start, if you haven't already, we suggest updating your XR75X93L firmware to the latest version. This update enhances the TV's functionality and features while addressing any performance issues you might be experiencing. For instructions, please visit Sony support website > search for XR-75X93L > and go to Downloads tab. If the issue persists, please refer to the following: The picture noise may have been produced during the recording of the video or image. This type of noise may happen when a camera with a high-resolution setting records a scene at night or in the dark. To improve this condition, adjust the following settings on your Google TV™: 1. Open the Settings screen according to your TV remote options: • If the remote control has a Quick Settings (spanner or gear) button, press the Quick Settings button and select Settings. • If the remote control does not have a Quick Settings (spanner or gear) button, press the HOME button and select Settings. 2. The next steps depend on your TV menu options: • Select Display & Sound → Picture & Sound → Picture → Clarity. • Select Display & Sound → Picture → Clarity. • Select Display & Sound → Picture → Advanced settings → Clarity. • Select Display → Picture → Advanced settings → Clarity. 3. Perform the following adjustments: • Decrease Sharpness to 50. • Change Reality Creation from Auto to Manual, then decrease the Resolution value. • Change Random noise reduction from Auto to High. Note: For some video sources, noise may still appear even after changing the Random noise reduction setting from Auto to High. In this case, set the Random noise reduction to Off. • Change Digital noise reduction from Auto to High. I hope this helps. Should you need more assistance, please follow the steps below to contact us so we can best assist you. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "(select your product type)" and from there you'll see different ways to contact us. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Name: BestBuy Username: Model Number: Question/concern: Telephone Number: Thanks for choosing Sony. Best regards, Romeo Sony Social Support
Sorry, there was a problem. Please try again later.I have not encountered this issue. I had other issues with other TVs and exchanged them as they were defective. I'd contact Best Buy as soon as possible.
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