“My sound keeps going off along with the cc. The frequency is increasing, any idea what it could be? I have an older Bravia upstairs and never had an issue. Every so often (couple times a year, tv will make a loud sound (like tornado siren) then turns on”
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Sorry, there was a problem. Please try again later.Hi Fish, We regret to learn you are experiencing some audio issues cutting in and out along with the CC. We would like to know a little bit more detail about the situation you faced with the TV. Please allow us to help you and turn this into a better experience. Some of these issues can be fixed by simply restarting the TV. To do that, simply press the power button on the remote control or the TV for about 5-10 secs while the TV is on. Also, check that your TV is running the latest firmware for optimum performance. If the sound on your Sony TV skips, cuts out, is not synced properly, is unclear, or is going up and down, there are a few different ways to solve your issues. These include updating the firmware of your TV, ensuring all A/V wires are properly connected. If the issue still occur, and your devices are connected with an HDMI cable, follow the steps in the No sound or audio from the source device when connected to the TV with an HDMI cable article. For additional troubleshooting steps, please visit the TV model page at our Sony Support website. Should you need further help, please contact us. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "TV & Projectors" and from there you'll see different ways to contact us. Regards, Jess
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