“Trouble setting up internet connection. Initially worked yesterday, but today I get a message that my connection is disabled. How do I resolve this?”
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Sorry, there was a problem. Please try again later.Hi whitmonk, We regret to hear that your internet connection is not working properly. For optimum performance, make sure that the software version of the TV is up-to-date. When using Wi-Fi®, the distance of the router to your device is another factor to consider. To maximize your viewing experience when streaming video or listening from an audio app, make sure that the router is placed near your device. They shouldn't be more than 25 feet away from each other. If possible, install both devices in a location without walls in-between them. Other wireless devices such Bluetooth® speakers, wireless phones, microwave ovens, and devices sending radio frequency may also cause poor signal strength. A connection issue with your modem/router is often resolved after performing a power reset. If you have a separate modem and router, power reset both devices. -Unplug the power to your modem/router and wait about 60 seconds. -Reconnect the power to your modem/router and make sure it's turned on. -Wait until the device is finished making it's connection to the internet and your network. -Check your network status. Performing a power reset on the TV may also help resolve the issue: -Turn off the TV. -Unplug the television power cord from the electrical outlet. -Let the television remain without power for 2 minutes. -Plug the power cord back into the electrical outlet. Hope this helps. If still not resolved, please let us know. In case you need further assistance, please let us know. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "Electronics Product Support" > click on "TV & Projectors" and from there you'll see different ways to reach us. -Ralph
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