“I had to return two of the 77" Bravia 8 OLEDs because the TV wouldn't turn on within a day of setting it up. In both cases, the TV wouldn't turn on unless it was unplugged and then plugged in, wait for about 45 seconds, then turn on.”
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Hi DPG, This is not the experience that we want you to have. This isn't normally the case with the BRAVIA 8 TV. Sony's commitment to customer satisfaction is our top priority. Rest assured that your feedback will help us improve our products and services. For optimum performance, it is recommended to install the latest software version of the TV. Make sure that you are using a working power outlet. Resetting the TV to factory settings may also help resolve the issue. Please refer to the steps below: 1. On the supplied remote control, press the (Quick Settings) button or HOME button depending on your TV. 2. Select Settings. 3. Select System → About → Reset → Factory data reset → Erase everything → Yes. Hope this helps. In case you need further assistance, please let us know. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "Electronics Product Support" > click on "TV & Projectors" and from there you'll see different ways to reach us. -Ralph
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