“The problem that I'm having is that I'm watching the tv & all of a sudden, the tv turns off by itself. It does that several times. When I tried to turn it back on it won' let me with the remote, so I have to unplug it. Had to return & get another one. Why”
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Hi Gee, This is not the experience that we want you to have. Different variables may contribute to the TV turning off by itself. Rest assured that there are no known issues with the BRAVIA 8 TV. For optimum performance, it is recommended to install the latest software version of the TV. If you encounter this issue, make sure to turn off some settings of the TV (energy saver, sleep timer, auto shut-off). Disconnect all external devices from the TV (USB, LAN, HDMI, Antenna, etc.) except the AC power cord (mains lead) and verify that external devices are not causing the issue. If it has improved, reconnect the devices one at a time until you find the device causing the issue. If still not resolved, reset the TV to factory settings: 1. On the supplied remote control, press the (Quick Settings) button or HOME button depending on your TV. 2. Select Settings. 3. Select System → About → Reset → Factory data reset → Erase everything → Yes. Hope this helps. In case you need further assistance, please let us know. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "Electronics Product Support" > click on "TV & Projectors" and from there you'll see different ways to reach us. -Ralph
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