“Hi - I bought two of these Sony Bravia TVs last October and now one of the two stopped working totally. I'm trying to find out how I can get this TV repaired as it is still within the one year warranty. Thanks, Erwin”
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Hi Erwin, Thank you for reaching out to us with your concern. We're sorry to hear the trouble that you are experiencing with one of your X93L TV not working properly. This is not the buying experience that we want our customer to have. We'd like to know a little bit more detail about the situation that you faced with the TV and best assist you. Sony commitment to customer satisfaction is our top priority. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase. May we contact you to help? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the X93L: We are sorry for the inconvenience and hope to speak to you to resolve this matter. Regards, Jess
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