“I have a Sony 85 inch smart TVs, also a Sony sound system, I can get movies and many things off the internet on to the tv but the sound only comes through the tv and I want the full surround sound experience for movies? Do I need to buy a different receiv”
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Do you have a sound bar & subwoofer?
Sorry, there was a problem. Please try again later.Hi Bob, Thank you so much for choosing Sony. We are sorry to hear that you are experiencing issues trying to play audio from your TV apps to your Sony sound system. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow our related article link on how to hear the TV sound through the A/V Receiver or Home Theater System speakers. Here is the link: https://www.sony.com/electronics/support/televisions-projectors/articles/00007061 For us to better assist you, we would like to know more of the connection used from your Sony sound system, the model number of the sound system, and settings that you have on the sound system and the TV. May we contact you to help? If so, please email the below information to [email protected] Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Model Number: Issue: Regards, Carl
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