“I have 85 inch X850G, this is the closest tv on site. Has anyone had issues w/Disney+ or HBOMAX apps on Sony tv's? Both apps are the same, they'll play but appear to skip & no sound will come out. I've tried uninstalling/reinstalling but problem persist”
Answer This Question
1-1 of 1 Answer
Hi Chris, Thank you for purchasing the Sony X850G. We regret to hear that you're having issues with the Disney+ and HBO Max app. Have you also experience this with other apps? Is there a soundbar or audio system connected to your TV? For now, please make sure that the firmware of the TV is up to date. Also, please perform a power reset. Unplug the TV for 1 minute then plug it back in. If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: Bestbuy Username: Model Number: Issue: Telephone Number: Sincerely, Sam
Sorry, there was a problem. Please try again later.