Questions & Answers

Q: QuestionWhat is the distance between the two stand legs? I need to know if it will fit on my 60-in TV stand..

Asked 5 years ago by JTurn.

• A:Answer Hi JhtEnterprises, Thank you for your inquiry. The width of the TV stand/legs is approximately 1532 mm / 60 3/8 inches. If your TV stand is exactly 60 inches then this TV might not fit. Hope this helps! -Sam

  Answered 5 years ago by SonyListens

  
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Q: QuestionWhat is the actual Hz of this TV?

Asked 5 years ago by ChiliRig.

• A:Answer I have no electronic tester. But, if you are worried about motion flow it’s not an issue. During this pandemic I have been watching a lot of 2019 & 2018 baseball on mlb.tv. The app actually loads on the tv and functions perfectly. The games play flawlessly and they look incredible. The colors are spectacular right out of the box. The movement, ball travel, etc. is just fantastic. This is a great 2020 TV.

  Answered 5 years ago by HappyVerified Purchase

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Q: QuestionIs the screen matte or glossy? This will be in a very bright room, so I need to reduce glare.

Asked 4 years ago by Sarah.

• A:Answer I would say mine is glossy. You can go to where you can set your picture to a lower light level in the menu. Good luck.

  Answered 4 years ago by AnonymousVerified Purchase

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Q: Questionwhat is the weight of this tv?. Can it be wall mounted?

Asked 5 years ago by docmorel.

• A:Answer 97 pounds. yes, very easy to wall mount

  Answered 5 years ago by bababooy

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Q: QuestionJust bought TV and why are there white clouds on the corners?

Asked 4 years ago by LAMike.

• A:Answer Hi LAMike, Thank you for purchasing the X800H TV. We're sorry to hear the issue that you are having with the TV. Let's try to troubleshoot this picture-related issue. May we know if the problem manifest on the Home menu and all inputs? Please make sure that the software is updated as it includes key features, applications, bug fixes, and feature improvements. You may open this link with information if there is a cloudy, white shadows, or bright spots when there is no Input or when viewing very dark scenes https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-85x800h/articles/00030311 May we contact you to help? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: BestBuy Username: Telephone Number: Sony TV Model Number: Issue: We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Kris

  Answered 4 years ago by SonyListens

  
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Q: QuestionHi dear, just want to know the stand depth size is 17.5 inch,the size can be reduced??? Because my TV stand 14inch depth Just make sure is fit my TV stand.

Asked 5 years ago by East1234.

• A:Answer Hi East1234, Thank you for your inquiry. The supplied TV stand depth is 17.5 inches. Unfortunately, it cannot be adjusted. If the TV stand doesn't fit your table, we suggest using the wall mount option. Hope this helps! -Sam

  Answered 5 years ago by SonyListens

  
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Q: QuestionIs this TV Passive 3D or Cinema 3D compatible? I have about 50 3D bluray movies and want a new TV capable of delivering.

Asked 5 years ago by Hapkidomaster.

• A:Answer Hi HAPKIDOMASTER, Thank you for your interest in the X800H. Unfortunately, the X800H is not 3D compatible. Hope this helps. -Sam

  Answered 5 years ago by SonyListens

  
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Q: QuestionI have a Denon AVR-X2600H receiver which supports 4K Ultra HD 60Hz video, 4K Upscaling, etc... Running through my receiver, would the X1™ 4K HDR Processor in this Sony X800H have a better picture over the X850G series? Does the processor make a difference

Asked 5 years ago by KSGUY.

• A:Answer Hi KSGUY, Yes, it does make a huge difference. You can see glorious 4K pictures, rich with real world detail and texture, exclusively powered by our 4K HDR processor X1. Images filmed in 2K and even Full HD are upscaled close to 4K resolution by 4K X-Reality PRO using a unique 4K database. -Sam

  Answered 5 years ago by SonyListens

  
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Q: QuestionI have a Sony headphone "plugged into" the headphone jack. Most of the time I want to use the TV speakers, not the headphones. How can I disable headphone mode without removing the wire plugged in? TV is wall mounted and removing jack is not an option.

Asked 3 years ago by Stevan.

Q: QuestionLost wide screen mode. Now onlly full screen?

Asked 4 years ago by GKM.

• A:Answer Unfortunately, it is probably on its way out. Mine died exactly 1 year to the day after I purchased it.

  Answered 3 years ago by NetterVerified Purchase

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Q: QuestionJust had this TV mounted by the Geek Squad. It's huge and beautiful! The power cord is short and is tight when it's plugged into my surge protector. Can you recommend an extension cord to loosen the slack between the TV and surge protector? Thank you!

Asked 4 years ago by Sheba.

• A:Answer I had a outlet installed in the wall so I would not have that problem. It plugs right behind the TV. I uploaded a picture. You can purchase it from Amazon or best buy

  Answered 4 years ago by OutstandingVerified Purchase

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Q: QuestionIs this VESA compatible?

Asked 4 years ago by Pabeav.

• A:Answer Hi Pabeav, Thank you for you inquiry. Yes! these TVs work with any VESA Compliant wall mount bracket with a screw hole pattern of 15 3/4 x 15 3/4 inch(400 × 400 mm). For product protection and safety reasons, Sony strongly recommends that the installation of your TV on a wall be performed by qualified professionals. Wall mounts come in many shapes and sizes. The various shapes and sizes are meant to try and meet the performance needs, space or wall requirements, desired styles and safety. Please contact your local retailer to find a VESA stand that meets the size of your TV, your wall or environmental requirements, and stylistic preferences. For more detailed wall mount specifications and Sony recommended wall mounts, please open this link: https://www.sony.com/electronics/support/articles/00124300 Regards, Kris

  Answered 4 years ago by SonyListens

  
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Q: QuestionWhich, if any, of this television’s internal apps are capable of streaming Dolby Atmos? I want to get a Sony TV and an HT-A9 system and want to get away from external streamers.

Asked 4 years ago by Ray.

• A:Answer Hi Ray, Thank you for your inquiry. The X800H supports Dolby Atmos audio format and TV apps such as Netflix, Amazon Prime, Apple iTunes, and VUDU support streaming of videos in Dolby Atmos. When a Dolby Atmos compatible audio system or soundbar is connected to the HDMI (eARC/ARC) port of the TV, you can play back Dolby Atmos format content output from the TV (pass-through). To stream videos with Dolby Atmos sound using the X800H TV, enable the eARC function for the sound system and change HDMI signal format to Enhanced format on the TV. If you need additional support with our products, feel free to contact us by sending an email to [email protected] with the following details: Name: Best Buy Username: Telephone Number: Model Number: Issue: Hope this information helps. - Kris

  Answered 2 years ago by SonyListens

  
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Q: QuestionMy older DLP TV used 280 watts for the lamp. how many watts does this one use ?

Asked 4 years ago by truthmonger.

• A:Answer Hi truthmonger, Thanks for reaching out. This TV's annual energy consumption is 342 kWh/year. To know more details and specifications, you may visit https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-85x800h/specifications. Hope this helps! -Kris

  Answered 4 years ago by SonyListens

  
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Q: Questiondoes this suppors RS232?

Asked 4 years ago by Biggie.

• A:Answer Hi johnny, Thank you for your inquiry. Yes, RS-232 feature is supported on the TV. Hope this helps. - Kris

  Answered 4 years ago by SonyListens

  
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Q: QuestionCan Alexa be added to this android TV

Asked 4 years ago by TAB.

• A:Answer I tried it and it didn't work for me so, unless I did something wrong, my answer is no.

  Answered 3 years ago by NetterVerified Purchase

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Q: Questionwhat are the location and measurements of the mounting bolts on the back?

Asked 4 years ago by ralph.

Q: QuestionCan I put the TV into Google Home group and use TV to play audio or have TV audio go out to all audio devices in the Google Home group?

Asked 4 years ago by AvidShopper.

• A:Answer Hi AvidShopper, Thanks for your inquiry with the X800H TV. The Google Home™ voice-activated smart speaker has many different features and functions that allow it to be used with your Android TV™ device. Supported functions: - Remote playback - Media control For setup and more information about Google Home, please visit the Google Home Help Center or contact Google Home support. For reference, please open this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-85x800h/articles/00167050 Should you need further assistance, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Issue: Regards, Kris

  Answered 4 years ago by SonyListens

  
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Q: QuestionDoes this TV have Chromecast built-in?

Asked 4 years ago by Oakley22.

• A:Answer Hi Oak, Thanks for your inquiry. Yes, Chromecast Built-in is one of the features available on the X800H 4K TV. Hope this helps. - Kris

  Answered 4 years ago by SonyListens

  
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