1-2 of 2 Answers
That is your streaming service or your cable provider not the TV.
Sorry, there was a problem. Please try again later.Hello Hellcat, We regret to hear you are having a picture issue with your Sony BRAVIA TV. To isolate and hopefully resolve this issue, we can perform a power reset. Please unplug the TV power cord from the wall outlet, wait two minutes, then plug the power cord back in. Make sure the firmware of your TV is updated: https://www.sony.com/electronics/support/articles/00119543. You can also adjust the picture quality such as the Motionflow to further isolate the issue: https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-03-09_01.html. Should you need further assistance, you can email us at [email protected] with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: Sincerely, Vincent
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