“All of a sudden, it will not connect to the Internet via Wi-Fi. Please help”
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Reboot everything. Also, do a system restart on the SONY. That should fix it.
Sorry, there was a problem. Please try again later.Hi Q, We regret to hear that you're having an issue with this TV. This is definitely not the experience we wanted you to have on our products. Is there an error message? To isolate this issue, please restart the television and check the condition of the Wi-Fi connection. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-85x900h/articles/00184183 Also, the firmware update version v6.0466 is now available to improve the general performance of the TV and stability. Please make sure your TV is connected to the internet and the Automatic Software Update setting is set to ON to keep the software updated to the most current version. The automatic update is released on a staggered schedule so it may take a week or so before it is sent to your TV. If you don’t want to wait for the automatic update, you can download the update from the downloads page for your TV model and manually install it. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-85x900h/downloads/00017158 If you are unable to resolve your concern, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Username: Telephone Number: Sony Model Number: Additional Information regarding your experience with the X900H: We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Jay
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