A:AnswerHi Jeff C, We're sorry to hear that. Please check this link for troubleshooting steps: https://us.en.kb.sony.com/app/answers/detail/a_id/39361/p/40096,40680,40758,70049,70050/c/65,66/kw/turn%20off%20the%20camera
I hope this helps. -Anthony
A:AnswerHi Jim, The lens determines the quality of the image. Using one will give you the ability to focus on the subject, producing high-quality images. ~Ralph