“We can not get our active model #TDGBT500A glasses to work with our model# XBR55X850C 3d Sony tv did we get the right glasses? HELLO, We have been trying to use the new glasses with this sony tv and have no luck so are we missing some information or equipment ?”
Answer This Question
1-4 of 4 Answers
I tried for two days then I unplugged the TV from it's power supply for 5 minutes and the glasses paired in two seconds I have five pair now each paired very quickly after the power cord trick.
Sorry, there was a problem. Please try again later.Try unplugging your tv for 30 seconds and after turning back on try syncing again. Also try removing the battery from the glasses and then reinserting before syncing.
Sorry, there was a problem. Please try again later.Yes, those are the correct glasses. I have the same glasses and the same TV. Do you get a message onscreen telling you the glasses have paired when you turn them on? If so, did you change your 3D settings on the Action Menu to reflect the kind of video you're watching? I would recommend using the TV's YouTube app, search for "YT3D", and play one of the Force Awakens trailers. Set your 3D settings to side by side, and see if the glasses figure it out.
Sorry, there was a problem. Please try again later.hi LINDA, yes, these glasses are compatible with your TV. We recommend you perform all the available steps through the links below: https://us.en.kb.sony.com/app/answers/detail/a_id/59909/p/61659,95543,95552,95756/c/65,66/kw/How%20to%20Sync%203D%20glasses https://us.en.kb.sony.com/app/answers/detail/a_id/59589/p/61659,95543,95552,95756/c/65,66/kw/How%20to%20Sync%203D%20glasses https://us.en.kb.sony.com/app/answers/detail/a_id/61955/p/61659,95543,95552,95756/c/65,66/kw/How%20to%20Sync%203D%20glasses I hope this helps, Dave
Sorry, there was a problem. Please try again later.
