“I bought the player yesterday. It freezes and/or skips when playing youtube videos, or says "loading". I haven't played DVDs on it yet. Odd that software is up to date on 2016 model. Can freezing issues be fixed? Or should I just return it?”
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You may want to try doing a factory reset then updating it again. What you are describing could also be impacted by your internet connection. You will typically want to have a 12 meg speed minimum for streaming content, 20 or more if multiple devices are connected to the network at once. If you haven't updated your wireless router in a while, using a wired connection may also help. If that still doesn't work for you, Best Buy does have a 15 day return/exchange period for most customers (https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014).
Sorry, there was a problem. Please try again later.I have played a huge number of youtube videos and never had any problems with skipping or freezing. Loading at beginning is a few seconds or no loading.
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