“My surroundings sound speakers sometimes had a single popping noise when watching tv. How do I fix this? Is this something I have to take into best buy?”
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Hi Lena, We’re sorry to hear about the popping noise coming from your BRAVIA Theater System 6. This is often caused by wireless interference or a minor software glitch rather than a hardware defect. Before considering a return or repair, we recommend trying these steps: Update Firmware: Open the Sony | BRAVIA Connect app to ensure your system is running the latest software, which often includes fixes for audio stability. Adjust Wireless Settings: In the app, go to Settings → Wireless Speaker Connection Settings and set the Wireless Playback Quality to Priority on Stable Connection. Check for Interference: Ensure the control box is at least 5 feet away from any wireless routers and that there are no large metal objects or other electronic devices directly between the speakers and the box. Reset RF Channel: In the app settings, try toggling the RF Channel to Off and then back to On to refresh the connection. If the noise persists after these steps, please let us know so we can assist you further: https://us.esupport.sony.com/support/s/support-contact?language=en_US. Thanks for choosing Sony. Best regards, Eliab
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