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Make sure your blue tooth is on.
Sorry, there was a problem. Please try again later.Hi SamsungGalaxy7, We do apologize for the inconvenience. In this case, you may refer to this link on how to fix your issue by resetting the headphones to factory default settings. https://helpguide.sony.net/mdr/wic400/v1/en/contents/TP0001513197.html?search=reset Regards, David
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