Questions & Answers

Q: QuestionWhy does ad say up to 20 hours of play but specs say upto 4.5 hours of play

Asked 8 years ago by Kieka.

• A:Answer Hi Kieka, these headphones have a maximum playback and communication time of 20 hours. The 4.5 hours (approx.) is its charging time. You may refer to this link for more information: https://docs.sony.com/release//Manual_4698106111.pdf Regards, -Mark

  Answered 8 years ago by SonyListens

  
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Q: QuestionIs this water resistant?

Asked 8 years ago by Anonymous.

• A:Answer Hi there! No. This unit is not water resistant. To know more about this unit, you may visit the link below: http://helpguide.sony.net/mdr/wic400/v1/en/contents/TP0001513172.html Regards, Vincent

  Answered 8 years ago by SonyListens

  
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Q: QuestionHello... Is this pair with 2 devices at the same time... Please let me know???

Asked 6 years ago by Vairamuthu.

This question was asked about the related product: Sony - C400 Wireless Behind-the-Neck In Ear Headphones - White

• A:Answer It can pair to two devices however you can only use one at a time.

  Answered 6 years ago by 2Nubian

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Q: QuestionHi, can these headphones be used with a Tv?

Asked 5 years ago by MaryC.

• A:Answer Yes , you can connect them to the tv however you tv has to have a bluetooth connection and support the same revision, if not then you have to buy bluetooth transmitter/receiver tha support your device.

  Answered 5 years ago by Vatoloco

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Q: QuestionHow do I connect them to my phone

Asked 5 years ago by Anonymous.

• A:Answer Bluetooth on your phone on Hold power button down on headset till it pairs Super easy try it

  Answered 5 years ago by SonysfriendVerified Purchase

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Q: Questionit can connect to any company mobile or only iphone

Asked 6 years ago by usha.

• A:Answer It works with any phone that support Bluetooth but you can only connect one phone at a time

  Answered 6 years ago by DeeJr

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Q: QuestionDoes these vibrate when incoming calls come through?

Asked 7 years ago by Anonymous.

This question was asked about the related product: Sony - C400 Wireless Behind-the-Neck In Ear Headphones - White

• A:Answer Hi there! Yes. The left unit of the headset vibrates when an incoming call arrives. A ring tone will be heard from the headset as well, and the indicator (blue) flashes quickly: https://helpguide.sony.net/mdr/wic400/v1/en/contents/TP0001513169.html Regards, Vincent

  Answered 7 years ago by SonyListens

  
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Q: QuestionI am having a hard time connecting the headphones to my iPhone 7. Any tips would be greatly appreciated.

Asked 7 years ago by Mel.

• A:Answer Hi Mel, We regret to hear that you're having issues with this Headphones. Let's try to isolate the issue by following some troubleshooting steps included on this link: https://helpguide.sony.net/mdr/wic400/v1/en/contents/TP0001513176.html Regards, Zac Sony Social Support

  Answered 7 years ago by SonyListens

  
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Q: QuestionHow do I charge Sony wireless earphones

Asked 7 years ago by Mar.

• A:Answer Comes with a USB wire for charging.

  Answered 7 years ago by ButchVerified Purchase

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Q: QuestionCan you play music

Asked 3 years ago by Sheila.

This question was asked about the related product: Sony - C400 Wireless Behind-the-Neck In Ear Headphones - White

• A:Answer yes

  Answered 3 years ago by MidnightRiderVerified Purchase

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Q: QuestionDo these headphones have voice command control?

Asked 3 years ago by Imxerox01.

• A:Answer Nope

  Answered 3 years ago by scbcatVerified Purchase

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Q: QuestionWhat kind of adapter do I need to charge this from a wall outlet? Thanks.

Asked 3 years ago by Docster.

This question was asked about the related product: Sony - C400 Wireless Behind-the-Neck In Ear Headphones - White

• A:Answer Standard usb to a/c

  Answered 3 years ago by Jboo

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Q: QuestionIs it safe with a pacemaker

Asked 3 years ago by Bettyboopbama.

Q: QuestionWill the Sony C400 headphones connect with aptx or faststream bluetooth transmitter?

Asked 4 years ago by Greg.

• A:Answer They should , I’ve used these on multiple boothtooth devices and they work good

  Answered 4 years ago by WillVerified Purchase

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Q: QuestionDo they work on the SS 21 Phones?

Asked 4 years ago by Pat.

• A:Answer I have connected to many different devices. My old iPad was 10 years old without a problem

  Answered 3 years ago by scbcatVerified Purchase

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Q: QuestionWhen I’m charging it the charge light goes off right away so it’s not taking a charge right ? Is this now trash )

Asked 4 years ago by Mark.

• A:Answer It is taking the charge. The red light is supposed to go out.

  Answered 3 years ago by DownwithAppleVerified Purchase

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Q: Questionis this for the tv

Asked 4 years ago by betty.

• A:Answer No, specifically for my laptop, it is for my zoom class.

  Answered 4 years ago by Hawaiian96817

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Q: QuestionWhen using the wireless behind the neck headphones on a conference call, it shuts off after a few minutes. Have to scramble and replace with ear buds. What is going wrong

Asked 4 years ago by Jtno5.

This question was asked about the related product: Sony - C400 Wireless Behind-the-Neck In Ear Headphones - White

Q: QuestionCan it be connected to s21?

Asked 4 years ago by Virgil93.

This question was asked about the related product: Sony - C400 Wireless Behind-the-Neck In Ear Headphones - White

• A:Answer Yes

  Answered 4 years ago by Badman

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