“Hi, After 3 weeks of using the headphone the volume + bottom was not working right very time I push the + bottom i heard a loud tone but the volume never increase! Please help. Thank you, Simon”

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• Sometimes tech malfunctions. Return to the store.

  Answered by Kelly 7 years ago

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• The one that i got is really good and works fine ,it may you left it on the charger long period of time .

  Answered by Alnafaay82 7 years ago

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• Hi Simon, To isolate the issue with the sound, you may follow the guidelines from the links below: http://helpguide.sony.net/mdr/wic400/v1/en/contents/TP0001513187.html http://helpguide.sony.net/mdr/wic400/v1/en/contents/TP0001513197.html Regards, Vincent

  Answered by SonyListens 7 years ago

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