“I have this subwoofer and it clicks in and out it was professionally installed and we bought the wireless adapter to use is this why it clicks in and out?”
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Hi 17537, Thank you for reaching out and we're sorry to hear about the issue you're having. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. Let's try to isolate this issue by following the troubleshooting steps below: -Connect the ground wire of the turntable properly. -The contacts between the plugs of the connecting cords and the corresponding jacks have not been made properly. Connect the plugs firmly. -The audio system is picking up some noise from a TV set. Move the audio system away from the TV set or turn the TV set off. If you're unable to resolve the issue, please contact us. Unfortunately, due to the current Bestbuy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on [Product Type] and from there you'll see different ways to reach us. Regards, Sam
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