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Hi Ruth, We're sorry to hear about this. If you experience difficulty playing a disc on this unit, please follow the troubleshooting steps on this link: https://www.sony.com/electronics/support/home-video-dvd-players-recorders/dvp-sr210p/articles/00082110 If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: Bestbuy Username: Model Number: Issue: Telephone Number: Sincerely, Sam
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