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Hi Tomeka! Please try to use these headphones with a different device. If the issue still persists, service may be required: https://esupport.sony.com/US/p/service.pl -Anthony
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Hi Tomeka! Please try to use these headphones with a different device. If the issue still persists, service may be required: https://esupport.sony.com/US/p/service.pl -Anthony