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Hi, zachiepoo! We're sorry to hear about this. Please try to follow the troubleshooting steps on this link to resolve the issue: https://docs.sony.com/release//Manual_4697227113.pdf (page 37) If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: Bestbuy Username: Model Number: Issue: Telephone Number: Sincerely, Sam
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