“Hi, I have the HT-A7000 sound bar with the Sony wireless SA-RS5 speakers. I have the sound coming from the HDMI but the wireless speakers sometimes have static. The wireless speakers also cuts in and out. I returned them however I have the same issue.”
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Hi Ozzie, Thank you for reaching out to us. We're sorry to hear if the sound cuts in and out or produce static sound on your HTA7000 soundbar. This is definitely not the experience we want you to have with our products. Allow us to help troubleshoot the issue and turn this to a better experience. Please try some solutions below if the sound skips or has noise: If there is a device nearby that generates electromagnetic waves, such as a wireless LAN or a microwave oven in use, set the optional speaker and the speaker system apart from it. If there is an obstacle between the optional speaker and the speaker system, move or remove it. Set the optional speaker and the speaker system in a position as close as possible. Change the [Setup] - [Advanced Settings] - [Speaker Settings] - [Wireless Speaker Settings] - [RF Channel] setting to [Off], and then change to [On] again. Switch the network connection of the TV or Blu-ray Disc player from wireless to wired. Set [Setup] - [Advanced Settings] - [Speaker Settings] - [Wireless Speaker Settings] - [Wireless Playback Quality] to [Connection]. For reference: https://helpguide.sony.net/ht/a7000/v1/en/contents/TP1000558850.html?search=noise Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "Audio & Video " and from there you'll see different ways to contact us. We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
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