“How can I get this product replaced? It is not supporting 60 Hz pass through. It is confirmed to be the sound bar and not the TV, HDMI cable, or video source.”
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Hi CLogan, we are sorry to hear that you are experiencing issues with your HTG700 soundbar. We'd love to troubleshoot this issue and make this a better experience for you. In the meantime, please make sure to use a High-Speed HDMI for the soundbar and make sure to enable the Enhanced format to isolate the issue. To enable the enhanced format, Press MENU. [SPEAKER] appears in the front panel display. Press up or down arrow to select [HDMI], then press ENTER. Press up or down arrow to select [FORMAT], then press ENTER. Press the up or down arrow repeatedly to select the ENHANCED format. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Model Number: Issue: Regards, Carl
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