“I purchased this soundbar and the setup was easy... However, the subwoofer never worked. I have reviewed many articles and nothing fixes the issue. How can I resolve it?”
Answer This Question
1-2 of 2 Answers
Read the instructions like I did
Sorry, there was a problem. Please try again later.Hi Jarhead, We are sorry to hear that you are experiencing an issue with the subwoofer of your HTG700 soundbar. We'd love to troubleshoot this issue and make this a better experience for you. In the meantime, please follow these steps. * Make sure that the power indicator on the subwoofer is lit in green or amber. * If the power indicator on the subwoofer does not light, try the following. – Make sure the AC power cord (mains lead) of the subwoofer is connected properly. – Press (power) of the subwoofer to turn on the power. * If the power indicator on the subwoofer flashes slowly in green or amber, or lights in red, try the following. – Move the subwoofer to a location near the bar speaker so that the power indicator on the subwoofer lights in green or amber For more troubleshooting steps, please check our operating instructions link: https://www.sony.com/electronics/support/res/manuals/5013/c617d547e6b6b0e2ecfe0fbdb69b919c/50130581M.pdf page 42. Should you need further assistance, please contact us for help. Please email the below information to [email protected] Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Model Number: Issue: Regards, Carl
Sorry, there was a problem. Please try again later.