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Hi PaulM, Thank you for the inquiry! We do apologize for the inconvenience. Depending in your soundbar setup, we recommend turning the soundbar first then then the TV and cable box. A temporary malfunction may have occurred. You may also power reset the soundbar. Simply unplug the unit and wait 1-2 minutes then plug the device back in and power on For us to better assist you, please email us at [email protected] with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: -David
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