“I bought a new Sony K65S20M2S tv, connected the sound bar now the quality of sound is not good. I had another Sony tv connected to it, the quality of sound was great. It's connected wireless, the sound bar disables ths tv sound settings.”
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Hello ThomasD, Thank you for considering Sony products. We apologize for the sound quality issues you're experiencing with your HTS400 when using a wireless connection. For the best possible sound, we recommend connecting your soundbar to the TV using an HDMI cable with the Audio Return Channel (ARC) feature. This often resolves sound quality issues. You can find more information on the proper connection and settings here: https://www.sony-latin.com/en/electronics/support/articles/00007061 If the issue continues after trying these steps, please contact our support team. They can walk you through some additional troubleshooting to get the sound working perfectly. You can reach them here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht Best regards, -Fred
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