Questions & Answers

Q: QuestionCan I mount this soundbar on the wall?

• A:Answer Yes, the HT-S400 soundbar features a wall-mountable design for a flush fit against the wall.

Q: QuestionDoes this Sony soundbar support Bluetooth connectivity?

• A:Answer Yes, the soundbar has Bluetooth connectivity for wireless audio streaming from your smartphone, tablet, or laptop.

Q: QuestionDoes this soundbar have a wireless subwoofer?

• A:Answer Yes, the soundbar comes with a powerful wireless subwoofer for deep and rich bass sound.

Q: QuestionHow can I connect this soundbar to my TV?

• A:Answer You can connect the soundbar to your TV using either an HDMI ARC or an optical cable.

Q: QuestionI don't have a 4K television. How does the wireless subwoofer work if your television is not Bluetooth capable?

Asked 3 years ago by Anonymous.

• A:Answer The sub "pairs" with the soundbar, via bluetooth

  Answered 3 years ago by jmorv71Verified Purchase

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Q: QuestionIs the sound bar wireless hookup?

Asked 3 years ago by Anonymous.

• A:Answer Hooks up wirelessly to the sound bar but still needs to wired to a power outlet.

  Answered 3 years ago by RamnathVerified Purchase

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Q: QuestionCan i add additional speakers

Asked 3 years ago by J.

• A:Answer No, i wanted that too.

  Answered 3 years ago by IoanCVerified Purchase

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Q: QuestionHave 55” Sony OLED 2022, and Comcast cable. Currently using Comcast remote for most everything and the Sony remote for selected items. Will I be able to operate sound bar with Comcast remote? Or, will this be my 3ird remote which I really do not want?

Asked 3 years ago by Tonyn5.

• A:Answer We have the same! Yes we can operate sound/volume and mute from Comcast remote! Also power on/off

  Answered 3 years ago by ThomasMVerified Purchase

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Q: QuestionWhat is the recommended placement of the subwoofer relative to where the television is? I have a 20x20 room with two available corners. Front or rear. It is regarding the HT-S400 2.1 sound bar. Thank you.

Asked 2 years ago by Tonyn5.

• A:Answer Rear

  Answered 2 years ago by LorettaM

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Q: QuestionDoes the soundbar auto turn off?

Asked 3 years ago by Spencer.

• A:Answer If you connect it to your tv via an hdmi cable into the hdmi(arc) input (assuming your tv has one) then it will shut off and turn on when you turn your tv off/on, it’ll also allow for you to control the soundbar’s volume with the tv’s remote as well.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionJust bought Sony 55"X90K TV . Will the TV remote control the sound bar ? Wife does not want to have to use two remotes. How is the setup process...easy to install ? Thanks !

Asked 3 years ago by Pfd.

• A:Answer Well I wish I could tell you the TV remote completely controls this system. It does to some extent, but sometimes I turn off the TV and the system doesn't turn off. I also can't really get a fix on how well the sound changes with just the TV remote. I think that is spotty too. So I guess the answer is no. Set up is tricky for voice clarity I think. I seem to remember there is a special setting for that. But I also had to tweak around with the bass some.

  Answered 3 years ago by Heartfire9

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Q: QuestionI bought the 4k cable (48gbps), Will the soundbar still work if I plug the 4k cable into the TV's 4k port?

Asked 3 years ago by ASJr.

• A:Answer If one of your HDMI ports on the TV is labeled HDMI ARC (Audio Return Channel), then you can plug your cable from the soundbar to that specific HDMI port for synced up sound.

  Answered 3 years ago by Dadh

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Q: QuestionHow old is this model?

Asked 3 years ago by Himanshu.

• A:Answer It is new

  Answered 2 years ago by MiamiCustomerVerified Purchase

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Q: QuestionIs everything I need included in the box to hook up to a TV?

Asked 3 years ago by tilly.

• A:Answer Yes everything was included in the box and was easy to hook up. I have really enjoyed the quality it provides

  Answered 3 years ago by BearVerified Purchase

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Q: QuestionI have a SONY XBR65X850E TV. We tried a Vizio 5.1 Soundbar and the experience was awful. Inconsistent and unimpressive. We took it back for a refund. Compared to the "built in" sound what can I expect from the 2.1 ch?

Asked 3 years ago by MF60.

• A:Answer I purchased this Sony sound bar around December 5th, 2022. I purchased this model to match my Sony Bravia OLED TV and I have not been disappointed. Setting up was easy with the sound bar (plug and play), The sub-woofer is blue tooth, and I did have to end up calling tech support (which took them 1 minute to fix) because the instructions were not clear. I watched Top Gun Maverick last evening and had the sound turned up to get the theater experience and it was awesome. I highly recommend this product.

  Answered 3 years ago by RealEstateRichardVerified Purchase

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Q: QuestionDoes this model have optical speaker connections?

Asked 3 years ago by Dee.

• A:Answer Yes

  Answered 2 years ago by MiamiCustomerVerified Purchase

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Q: QuestionWill it work with PS5?

Asked 3 years ago by Liz.

• A:Answer Yes. It works with mine when the PS5 is connected to the same TV the sound bar is

  Answered 3 years ago by MiLkyVerified Purchase

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Q: QuestionWill this soundbars special features work with all Sony Bravia TVs?

Asked 3 years ago by hooey.

• A:Answer Yes it will

  Answered 3 years ago by HoneyVerified Purchase

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Q: QuestionIs this Soundbar atmos compatible?

Asked 1 week ago by Guppler.

• A:Answer Thank you for contacting Sony, Guppler. The HT-S400 is not compatible with Dolby Atmos. Instead, it uses Sony’s S-Force PRO Front Surround technology combined with Dolby Digital to create a virtual surround sound experience. While it doesn't have the overhead height effects of Atmos, it’s designed to provide a much wider and more immersive soundstage than your TV speakers alone can deliver. We appreciate your interest in Sony products. Should you require any further assistance, please don't hesitate to reach out for support here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht Best regards, Gus, Sony North America Customer Support

  Answered 1 week ago by SonyListens

  
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