“Sometimes the sound discontinues on using smart TV apps but specifically the Amazon prime. The sound just stops while watching, and seems to be more with 4k related programs. Is there a specific setting related to this ?”
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Hi, psycho4sound! We are sorry to hear what happened. You may try to power reset your soundbar by unplugging it from the power for at least 60 seconds then power it on. If that doesn't work, replace the HDMI cable that you are using and try again. You may also find this link helpful. https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/articles/00200429 If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: [Insert platform name] Username: Model Number: Issue: Telephone Number: Sincerely, David
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