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Hi Charles, we're sorry to hear that you have an issue with your SONY unit. You may follow this link to isolate the issue https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/articles/00198068 If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl
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