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Hi, Thank you for reaching out to us. We're sorry to hear the issue that you are experiencing with your Z9F soundbar. Allow us to help troubleshoot the problem. Please try some solutions on this link below if the system does not power up or the system does not turn on even when the TV is turned on: https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf (page 69) May we contact you to help and get more information? If so, please email the below information to [email protected]: Name: Best Buy Username: Telephone Number: Model Number: Issue: We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
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