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Hi there, I understand that your HTZ9F is having issues with sound. Please try following the steps on the link below: https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/articles/00023449 If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: Best Time to Call: Sincerely, Earl Sony Social Support
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