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  • QuestionCan the TV play sound for others to hear in the room while you are using Sony Bravia Theatre U?

    Asked by MAC.

    • Answer Hello MAC, Thank you for your interest in Sony products! We appreciate your inquiry and are happy to assist. The Sony HT-AN7 BRAVIA Theatre U neckband speaker is primarily designed for personal audio listening and does not transmit sound through the TV’s built-in speakers. When connected via Bluetooth, audio is routed exclusively to the neckband speaker, providing an immersive experience for the user without affecting the room’s ambient sound. If you would like audio to play simultaneously through both the neckband speaker and your TV speakers, please note this may require adjusting your TV’s audio settings. However, this functionality is dependent on your specific TV model and may not be supported universally. For detailed guidance, please consult your TV’s user manual or contact Sony Support for further assistance at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht Best regards, -Fred

      Answered by SonyListens

  • QuestionWill it work with sonos home system?

    Asked by Peter.

  • QuestionI love these headphones, but I’m concerned about any health issues that they could create. Can they cause aching of any part of the body?

    Asked by Marci.

    • Answer Hello Marci, Thank you for choosing Sony! We sincerely appreciate your interest in the HTAN7. These products are meticulously designed for comfort and support using high-quality materials. To ensure the best experience, we recommend reviewing the proper wearing instructions available here: https://helpguide.sony.net/ht/7861/v1/en/contents/TP1001326164.html?search=wear Under normal use, you shouldn't experience any pain or discomfort. If you do feel any unusual or persistent discomfort, it may be due to factors like fit, duration of use, or underlying health conditions. In that case, we recommend you consult a healthcare professional to see if the product is suitable for you. Best regards, -Fred

      Answered by SonyListens

  • QuestionWill this work with Sony - 65" class BRAVIA 7 Mini LED QLED 4K UHD Smart Google TV (2024)?

    Asked by BP.

    • Answer Yes. Works flawlessly

      Answered by MichaelL

  • QuestionI tried to connect it via Bluetooth. I pushed Bluetooth button for 2 seconds but I only hear turns on sound, not pairing. It works fine with wired.

    Asked by Jak.

    • Answer Hi Jak, We’re truly sorry for the issues you’re encountering with our product. We're here to help. To get started, please follow these steps: Press and hold the power/Bluetooth button on the unit for about 2 seconds until you hear a notification sound. The power will turn on, and the unit will enter pairing mode. You should see that the indicator will flash twice in blue. If the HT-AN7 already has pairing information for other devices, ensure it is powered off. Press and hold the power/Bluetooth button for about 5 seconds until you hear a notification sound, and the voice guidance says "Pairing." The indicator will flash twice in blue. Once the HT-AN7 is in pairing mode, go to the Bluetooth settings on the device you want to connect. Select "HT-AN7" from the list of available devices. After the pairing is successful, you will hear a notification sound from the unit, and the power/Bluetooth indicator will flash blue. If the problem persists after trying these steps, we recommend reaching out to our product support team via phone call at 239-245-6366 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US Hours of Operation: Monday - Friday 9:00 am - 9:00 pm ET Saturday - Sunday 10:00 am - 8:00 pm ET Thank you for choosing Sony. Best regards, - Stephanie

      Answered by SonyListens

  • QuestionCan this be used at the same time as the srsns7 with a Sony a80k?

    Asked by MikeL.

    • Answer Yes

      Answered by leroyj

  • QuestionDoes it work with any android phone like Samsung galaxy??

    Asked by Lucas.

    • Answer If it has bluetooth

      Answered by HarryV

  • QuestionCan we connect it to an iphone or a Mac?

    Asked by Anil.

    • Answer If it has bluetooth

      Answered by HarryV

  • QuestionHow do i know my TV supports A2DP, My TV is Samsung Q80 Series.

    Asked by Luckysanj.

    • Answer Hi Luckysanj, Thank you for your inquiry! To know if your TV supports Bluetooth A2DP, please check with the manufacturer of your TV. I hope this helps! Regards, Carl

      Answered by SonyListens

  • QuestionCan it only be used with Sony tvs

    Asked by ec.

    • Answer No

      Answered by HarryV

  • QuestionCan I pair these with a new Samsung TV?

    Asked by Susan.

    • Answer Yes, doesn't matter the brand. It connect via Bluetooth.

      Answered by Suave1

  • QuestionDoes it have the capability to switch from stereo to mono?

    Asked by Hardyharhar.

    • Answer No

      Answered by HarryV

  • QuestionCan this connect to a TV that doesn't have Bluetooth?

    Asked by Dragonbuyer.

    • Answer Hi Curious, Thank you for your inquiry! The HTAN7 is designed to work with TV's that have Bluetooth paring capabilities. if you are using it with a gaming device like PS5 then you can connect using analog cable to the controller. Although it is possible, we highly recommend using Bluetooth to connect the HTAN7 to your TV. The BRAVIA Theatre U is a personal speaker that immerses you in movies without disturbing others. Combine our sleek wireless neckband speaker with Dolby Atmos® and a compatible BRAVIA for immersive 360 Spatial Sound, and enjoy powerful soundtracks and crystal-clear dialogue. You can even pair with another BRAVIA Theater U to share the experience. Regards, Carl

      Answered by SonyListens

  • QuestionHow do these perform compared to a good pair of headphones?

    Asked by BenjaminM.

    • Answer Wife who has ear problems can’t wear headphones for long but since she uses this now she will never go back to ear buds/headsets. Amazing device. She claims the sound is so much better

      Answered by ThomasL

  • QuestionAVAILABILITY DATE?

    Asked by CoronaG.

    • Answer It's available now. Few stores actually have them on hand but you can order online and receive in a week.

      Answered by mbesman

  • QuestionHi. I have a Sony A 90 J. I read online that it may not be able to play the full 360 experience without a WLANS7? Is this correct?

    Asked by Jeff495.

    • Answer Hi Jeff495, Thank you for your inquiry! Yes, you are correct. To experience the full 360 Reality Audio on your Sony A90J TV, you will need the WLANS7 wireless transmitter to connect to your HT-AN7 sound system. The WLANS7 is designed to enhance the 360 Reality Audio experience by providing a more immersive sound field. Without the WLANS7, you may not be able to fully utilize the 360 Reality Audio capabilities of your HT-AN7 with your Sony A90J TV. Regards, Carl

      Answered by SonyListens

  • QuestionCan one (or more) persons listen to the TV speakers at lets say a normal level and me use the neck speaker at the same time....or does one cancel the other. In other words can both tv and headphones be use at the same time?

    Asked by Dave.

    • Answer Hi Dave, Thank you so much for your inquiry! The HTAN7 pairs to TVs using Bluetooth A2DP (advanced audio distribution profile) and the ability to allow both the TV speakers and Bluetooth audio system will depend on the TV. For this feature, please check with the TV manufacturer if your TV allows both the TV speakers and external Bluetooth audio system at the same time. The BRAVIA Theatre U is a personal speaker that immerses you in movies without disturbing others. Combine our sleek wireless neckband speaker with Dolby Atmos® and a compatible BRAVIA for immersive 360 Spatial Sound, and enjoy powerful soundtracks and crystal-clear dialogue. You can even pair with another BRAVIA Theater U to share the experience. Regards, Carl

      Answered by SonyListens

  • QuestionHi, I live in an apartment. Since these project upwards, would they disturb my neighbors in the apartment above me?

    Asked by BillT.

    • Answer It only projects upwards maybe a couple of feet and is crystal clear when on the shoulders projecting up to the ears but wont’t be audible too much higher than that so no issues disturbing the neighbors above.

      Answered by BillT

  • QuestionCan I pair a Bluetooth headset and also still use the sound via the TV? I have an aging parent that needs a headset to hear TV.

    Asked by Marc.

    • Answer Yes

      Answered by HarryV