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Hi gus, Thank you for your question. The earpads of our INZONE H3 are replaceable. If the earpads deteriorate or are damaged through long-term use and storage, we recommend that you have them replaced by an Authorized Service Center. Should you need more information, please contact us by following the steps below: Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "Headphones" and from there you'll see different ways to contact us. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Name: BestBuy Username: Model Number: Question/concern: Telephone Number: The INZONE H3 headsets are designed with 360 Spatial Sound for Gaming and our proven hardware technology, so you can detect where your opponents are and how far away. Even players hiding in shadows, or behind walls and obstacles, can’t stay hidden for long. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly in-game with squad members. The volume dial has a protruding design for easy operation and the cable joints are highly durable for worry-free gaming. Our INZONE Hub PC software allows you to personalize your INZONE H3 experience by customizing a wide range of operations, including a variety of sound and hardware settings. Fine tune sound frequencies to your game for more clarity and immersion using the EQ function. Designed to be secure and stable when worn, with minimal side pressure, this is a headset that’s ready to take you into the action for hours on end. I hope this helps! Best regards, Romeo
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