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Photos and videos are supported by this device, so I'm not sure what your question is. If you mean your operating system is not recognizing the device, it may be an operating system issue and you may need to try and connect via a different computer with a different operating system.
Sorry, there was a problem. Please try again later.Hi Christi, for the complete list of supported formats, please check out this link: http://docs.esupport.sony.com/portable/NWZ-E383_E384_E385_guide/en/contents/10/01/01/01.html. Dave
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