A:Answer Hi Sally - I literally posted the same question less than a week ago, but it was deleted by either Best Buy or Sony Support. I had the same problem and tried to work it out with a support technician both on line chat and on the phone. They had me repeat the manual connection steps, which didn't work at all. The subwoofer was literally next to the BRAVIA Theater Bar 8 (Model:HTA8000), but nothing. We even tried disconnecting the TV, Sound bar and the subwoofer as a kind of reset. That didn't work either. Then the support person suggested that a technician come out to try it and I was excited about that, until she told me that I'd have to pay $100 extra. No thanks. I returned the product later that same day.
