“My SW5 subwoofer is not working. After pairing manually it shows connected for some time but does not work. Eventually it starts showing not connected. Have tried almost everything. RF channel Off-On. Moved away from interferences, reset the overall unit”
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Hi Pranab, Thanks for reaching out to us with your concern. We're sorry to learn the SA-SW5 subwoofer doesn't connect properly to your Sony audio system. We can definitely see how this would be frustrating for you. We appreciate the steps you've gone through to isolate the issue. There are few things that you can check moreover. If you haven't yet, you may find this operating instruction helpful on how to properly setup the subwoofer to your soundbar. Please see connection tab for details. https://www.sony.com/electronics/support/res/manuals/5027/39fd6e129f40f54ddd7e93d0ac626ee7/50273451M.pdf A separate article is available if no sound comes out of the subwoofer as well as some steps to improve the wireless connection between the soundbar and the subwoofer on the this link here: https://www.sony.com/electronics/support/articles/00184821 If the additional troubleshooting steps did not work, further troubleshooting or repair may be required. You may send us an email at [email protected] with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number Sincerely, Jess
Sorry, there was a problem. Please try again later.I had a problem with synching, too. You must Download the BRAVIA CONNECT app on your phone. It will allow you to synch it right away.
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