Questions & Answers

Q: QuestionCan I pair three of these speakers to each other? Or is that what is meant by "party chain", which this speaker does not have?

Asked 5 years ago by SamWise.

• A:Answer Hi, SamWise! The speaker doesn't support Wireless Party Chain. You can only connect 2 of the same model using the Speaker Add function. ~Ralph

  Answered 5 years ago by SonyListens

  
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Q: QuestionHow long does the battery last

Asked 5 years ago by Anonymous.

This question was asked about the related product: Sony - SRS-XB12 Portable Bluetooth Speaker - Blue

• A:Answer About -5-6 hours after 5 it starts going really quite.

  Answered 5 years ago by ItsBee

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Q: QuestionCan you talk and listen with this speaker during a phone call with an android phone?

Asked 6 years ago by Smitty.

• A:Answer Hi, Smitty! Yes, the unit is designed for phones calls. ~Ralph

  Answered 6 years ago by SonyListens

  
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Q: QuestionCan this be connected to a regular radio that has a CD player that does not have Bluetooth?

Asked 6 years ago by Duke.

This question was asked about the related product: Sony - SRS-XB12 Portable Bluetooth Speaker - Red

• A:Answer Hi, Duke! Yes, it has an AUDIO IN jack for connecting portable devices using an audio cable. Please refer to this link: https://helpguide.sony.net/speaker/srs-xb12/v1/en/contents/TP0002133449.html ~Ralph

  Answered 6 years ago by SonyListens

  
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Q: QuestionHow tall is this speaker?

Asked 6 years ago by Trish.

• A:Answer Hi, Trish! The speaker height is approximately 3 5/8”. Erin

  Answered 6 years ago by SonyListens

  
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Q: QuestionCan this speaker be plugged in vs always running off battery? Looking for a reasonable speaker to connect to my Echo dots.

Asked 6 years ago by Walt.

This question was asked about the related product: Sony - SRS-XB12 Portable Bluetooth Speaker - Red

• A:Answer Hi, Walt! Yes, the speaker can be operated by connecting it to an AC outlet via the USB AC adaptor (commercially available) or by using the built-in battery. ~Ralph

  Answered 6 years ago by SonyListens

  
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Q: Questionis the srs-xb12 better than the xb10

Asked 6 years ago by madskool.

• A:Answer There is not noticeable difference audio wise between this and the xb-10 The differences are merely cosmetic

  Answered 5 years ago by neek

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Q: QuestionHow much does this speaker weigh?

Asked 6 years ago by Shelly.

• A:Answer Hi, Shelly! This portable speaker weighs approximately 243 grams. -Vincent

  Answered 6 years ago by SonyListens

  
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Q: QuestionCan this easily be used in the shower daily without damaging speaker?

Asked 6 years ago by Shower.

• A:Answer Hello, Shower! Yes, the SRSXB12 is totally waterproof. With an IP67 rating, the speaker can survive being dropped in water — so the odd rain shower or accidental spillage won't pose any problems. Thank you! - Romeo

  Answered 6 years ago by SonyListens

  
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Q: QuestionMy speakers keep cutting in and out. The are not far from my iPad.

Asked 6 years ago by Brian.

• A:Answer If you’re more than 100ft away, that’s your problem. If it’s going through more than one wall, that’s your problem. Otherwise, I recommend taking it back.

  Answered 6 years ago by Brandon

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Q: QuestionWould this speaker work with a Bluetooth portable CD player?

Asked 6 years ago by Nick.

• A:Answer Yes, this will work with a Bluetooth portable CD player.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionCan the SRS-XB12 be upgraded via software to the Aptx Low Latency Codec?

Asked 6 years ago by GeorgeB.

• A:Answer Hi, GeorgeB! No, this bluetooth speakers cannot be updated. Happy to help, David

  Answered 6 years ago by SonyListens

  
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Q: QuestionHow do i connect the speaker to my phone its not Bluetooth ing.

Asked 6 years ago by Raybaby.

• A:Answer Hi, Raybaby! If you cannot connect your phone to this speaker via Bluetooth, you may follow the suggestions from this page to isolate the issue: https://helpguide.sony.net/speaker/srs-xb12/v1/en/contents/TP0002133464.html. If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: BestBuy Username: Model Number: Issue: Telephone Number: Sincerely, Vincent Sony Social Support

  Answered 6 years ago by SonyListens

  
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Q: QuestionCan I pay for this on line with a gift card?

Asked 6 years ago by Anonymous.

• A:Answer Yes

  Answered 6 years ago by Gqw410Verified Purchase

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Q: QuestionCan you use it overseas(220volt)?

Asked 6 years ago by MSH.

This question was asked about the related product: Sony - SRS-XB12 Portable Bluetooth Speaker - Red

• A:Answer Sure. It charges via USB.

  Answered 6 years ago by Jolsongoude

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Q: Questioncan this be used with a sony kd60x690e tv and how is it hooked up

Asked 6 years ago by raul.

This question was asked about the related product: Sony - SRS-XB12 Portable Bluetooth Speaker - Blue

Q: Questionis it water proof

Asked 6 years ago by rolls.

This question was asked about the related product: Sony - SRS-XB12 Portable Bluetooth Speaker - Blue

• A:Answer Yes I tried it and it worked it is waterproof

  Answered 6 years ago by Roc469

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Q: QuestionCan I travel with this ? Meaning, will this product need an adapter to charge in a 220V country? Even the Sony site wasn’t clear about it.

Asked 6 years ago by Jared.

This question was asked about the related product: Sony - SRS-XB12 Portable Bluetooth Speaker - Red

• A:Answer It only comes with a micro USB cord for charging so the adapter you use is up to whatever is compatible with that cord.

  Answered 6 years ago by Zell

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Q: QuestionDoes this speaker pair with an ipod? I haven't been able to do so and am wondering if it is me or the speaker's capabilities.

Asked 6 years ago by topknotpk.

• A:Answer Yes, I did pair it with my apple iPod touch. Works great.

  Answered 6 years ago by Bobby

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