“Any one have trouble getting the speaker not charging? I can not exchange the speaker and it stopped charging. It’s only a little over a month old.”
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Sorry, there was a problem. Please try again later.Hi Yorkieluver, Thanks for reaching out. We're so sorry to hear about your experience with our XB33. Have you tried doing some troubleshooting to isolate the power/charging issue of your speaker? If not yet, I suggest you follow the steps provided on this article: https://www.sony.com/electronics/support/portable-speakers-srs-series/srs-xb33/articles/00138282. If the issue persists, did you know this speaker has a 1-year limited warranty? So please email us at [email protected] with the following details for better assistance. Name: BestBuy Username: Model Number: Issue: Telephone Number: Hope this helps! Best regards, Romeo Sony Social Support
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