“We bought this speaker a couple months ago !! Charged fine the first time now we can’t get it to hold a charge ? Very disappointed since it was on the pricer side Can you recommend what I do from here ? Thanks”
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Put the C charger in there right and dont just shove it in there cuz violence and technology dont mix...
Sorry, there was a problem. Please try again later.Hi StephanieD, We're so sorry to hear about your experience with our XB33. This is definitely not what we wanted you to have in our product. Have you tried doing some troubleshooting to isolate the power/charging issue of your speaker? If not yet, I suggest you follow the steps provided on this link https://www.sony.com/electronics/support/portable-speakers-srs-series/srs-xb33/articles/00138282. If this does not help, did you know this speaker has a 1-year limited warranty? So please email us at [email protected] with the following details for better assistance. Name: BestBuy Username: Model Number: Issue: Telephone Number: Sincerely, Romeo Sony Social Support
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