“My Sony BDP-S3700 is connected to a Sony 65" flat screen. Sound is fine when playing trailers and special features on DVD. No sound when playing movie. What gives?”
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Go to BD player Audio settings. Set audio output of the player to 2 channel PCM or stereo, whatever the option shows. Do not set to 5.1 Dolby since TV's do not decode 5.1 and convert to 2-channel. TV's however can output 5.1 Dolby from a streaming App e.g. Netflix via the TV's Optical output jack to a Surround Receiver for 5.1 playback.
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